Privacy Policy

Last updated: January 12, 2025

1. Introduction

Zenoravelix, located at Le Richelieu, 12 Bd Carnot, 21000 Dijon, France, places particular importance on protecting your personal data. This privacy policy explains how we collect, use, store and protect the information you provide when using our website and services.

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, we are committed to protecting the privacy of our users and processing their personal data in a transparent, secure and confidential manner.

2. Data Controller

The data controller is:

  • Organization name: Zenoravelix
  • Address: Le Richelieu, 12 Bd Carnot, 21000 Dijon, France
  • Phone: +33 7 57 09 66 15
  • Email: contact@zenoravelix.com

3. Data Collected

We collect different types of personal data when you use our website:

3.1 Identification Data

  • First and last name
  • Email address
  • Phone number

3.2 Navigation Data

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and visit duration
  • Referral source

3.3 Communication Data

  • Messages sent via the contact form
  • History of exchanges with our customer service

4. Processing Purposes

We use your personal data for the following purposes:

  • Respond to your contact requests and provide requested information
  • Manage and process your graphic design service requests
  • Improve the quality of our services and user experience
  • Send communications related to our services (with your consent)
  • Comply with our legal and regulatory obligations
  • Analyze website usage to optimize its operation

5. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

  • Your explicit consent for certain processing operations
  • Performance of a contract or pre-contractual measures
  • Compliance with legal obligations to which we are subject
  • Our legitimate interest in improving our services and communication

6. Retention Period

We retain your personal data for the period necessary for the purposes for which they were collected:

  • Contact data: 3 years from last contact
  • Navigation data: 13 months maximum
  • Contractual data: duration of business relationship plus legal deadlines
  • Accounting data: 10 years in accordance with legal obligations

7. Data Recipients

Your personal data may be transmitted to the following recipients:

  • Authorized personnel of Zenoravelix
  • Technical service providers for website hosting and maintenance
  • Legal authorities upon legal request

We do not sell or rent your personal data to third parties for commercial purposes.

8. Data Transfer Outside EU

Your personal data is stored and processed within the European Union. Should a transfer outside the EU become necessary, we would ensure that appropriate safeguards are in place in accordance with GDPR.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure or destruction:

  • Encryption of sensitive data
  • Restricted access to personal data
  • Regular monitoring and updating of security systems
  • Staff training on data protection

10. Your Rights

In accordance with GDPR, you have the following rights regarding your personal data:

  • Right of access: obtain confirmation that your data is being processed and access to that data
  • Right to rectification: correct inaccurate or incomplete data
  • Right to erasure: request deletion of your data under certain conditions
  • Right to restriction: request limitation of processing of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to processing of your data
  • Right to withdraw consent: at any time for consent-based processing

To exercise these rights, contact us at: contact@zenoravelix.com

11. Cookies and Similar Technologies

Our site uses cookies and similar technologies. For more information about our use of cookies, please consult our Cookie Policy.

12. Policy Modifications

We reserve the right to modify this privacy policy at any time. Any modifications will be posted on this page with an updated date. We encourage you to consult this page regularly.

13. Complaints

If you believe that your rights are not being respected, you have the right to lodge a complaint with the French Data Protection Authority (CNIL):

  • Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
  • Phone: 01 53 73 22 22
  • Website: www.cnil.fr

14. Contact

For any questions regarding this privacy policy or to exercise your rights, you can contact us:

  • By email: contact@zenoravelix.com
  • By phone: +33 7 57 09 66 15
  • By mail: Le Richelieu, 12 Bd Carnot, 21000 Dijon, France
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